ImpactLayerPHONE + WEBSITE + TEAM HANDOFF
A 24/7 front desk that answers routine questions, helps people find what they need and brings useful enquiries back to your team.
Your AI receptionist handles the phone. Your website voice assistant guides visitors. Both work from your approved business information and the handover rules we agree with you.
Approved answers.
A useful next step.
Answers, navigation
and enquiry capture.
Illustrated service journey. Your channels and connections are configured to your business.
People should be able to ask a question when it suits them. Your team should be able to pick it up without starting the conversation again.
Answer routine calls when your team is busy or away. Explain your services, capture the caller’s request and pass the details to the right person.
Visitors can speak or type. The assistant uses your approved information, helps them understand your offer and takes them to supported pages during the conversation.
THE PART THAT MATTERS
The front desk is the service. The phone receptionist and website assistant are how people reach it.
A caller or website visitor asks about your business.
The assistant answers from approved information and helps them reach the right next step.
Their request, contact details and preferences stay together.
Your team receives an agreed summary or task. Anything outside the assistant’s scope goes to a person.
MEET OUR FRONT DESK
Elin is ImpactLayer’s AI receptionist and voice assistant. Talk to her on our website, ask her to show you a relevant page, or ring our line.
Elin identifies herself as AI. Calls are recorded. A team callback time is confirmed by a person.
Our receptionist showcase uses recorded demo-call audio. Illustrated follow-up screens show possible connections, rather than proving a delivered message or a live customer booking.
We agree the knowledge, tone, phone setup, website actions and team handoffs before implementation. Optional connections depend on your existing systems and the scope you choose.
24/7 describes automated enquiry handling, rather than round-the-clock human staffing or an uptime guarantee. Your team’s response hours, usage, provider costs and support are stated in your proposal.
The assistant knows the information you approve and maintain. It asks or hands over when it does not have a reliable answer.
What should your front desk handle? ↗