01BOOKINGS
Customers cannot complete the booking
A Wix booking route, confirmation or staff notification fails. We trace the journey from the first click to the record your team needs.
TARGETED SYSTEM REPAIRS
When a booking or signup breaks, get the journey working again.
Tell us the one thing that fails. We find the cause, agree a fixed scope and price, make the correction, test the path a real customer uses and hand it back clearly.
Initial review is free. No work or charge starts until you accept a written quote. Please do not send passwords or customer data in the form.
THE CUSTOMER JOURNEY01 / 03
01 · CUSTOMER ACTIONBooking form submittedCustomer sees a confirmation
02 · THE FAULTStaff record missingWe reproduce the break and trace its cause
03 · THE CHECKEnd-to-end journey testedResult and handover recorded
THE RIGHT SIZE OF JOBOne clear fault.
One clear fault.
A practical fix.
These are examples of the work we can assess. We check the actual platform and access before confirming that a repair is feasible.
02SIGNUPS
A form submits, but the record goes missing
A signup or membership form looks successful while a field, contact, tag or next step does not reach the right place.
03HANDOFFS
Two tools have stopped talking
A known automation fails between a form, inbox, spreadsheet or CRM. We inspect the trigger, mapping and failure path before changing it.
FROM FAULT TO HANDOVERYou know what was fixed.
You know what was fixed.
And how we checked it.
- 01
Describe the failure
Share what should happen, what actually happens and how to reproduce it. We may ask for a screen recording or safe test example.
- 02
Agree the repair
We confirm what is in scope, the price, what access is needed, how success will be checked and what happens if the issue is larger than it first appears.
- 03
Fix, test and hand over
We make the agreed correction, test the customer and staff paths, then explain the change and any remaining limitation.
WORKING WITH EXISTING SYSTEMS
We have worked on the journeys behind our own businesses.
For Dragon Academy, we kept the established Wix website and connected its signups to an operational database. For POWS Gym, we built connected website and staff systems. These are owner and family business implementations, shown as relevant delivery experience rather than independent client repair results.
See the implementation work
DRAGON ACADEMYESTABLISHED WIX SITE + CONNECTED DATA
CLEAR BEFORE WORK STARTS
A repair is deliberately small.
The starting scope is one reproducible issue in one existing journey or workflow. A full rebuild, data migration, multiple unrelated faults and emergency incident cover require a separate proposal. If we cannot identify a safe fix from the available access, we explain that before promising a result.
We agree access after scope acceptance. Never put passwords, private records or payment details in the enquiry form.
TELL US WHAT BREAKSStart with the symptom.
Start with the symptom.
We will work out the scope.
Describe what a customer or team member does, what happens now and what should happen. Dylan will review it personally and come back with the next question or a proposed repair scope.
Prefer email? dylan@impactlayer.co.uk