The phone rings while you are under a sink
Capture the caller’s details and what they need so you can respond with the right information.
Missed calls are
missed jobs.
When you are on a job, enquiries, quotes and paperwork still need attention. We can improve your website and booking flow, set up enquiry handling or connect routine admin. Start with the part that would make your working day easier.
WHERE WORK GETS STUCK
Where a trades business loses work
Emergencies happen at 9pm on a Saturday
Set clear coverage hours, urgent-call routes and hand-over arrangements so customers know what happens next.
Quotes, reminders and reviews never get sent
Follow-ups slip because the admin sits with the same person who does the work.
From enquiry to organised job details.
This phone enquiry workflow is one tool within a 24/7 front desk, alongside a website voice assistant using your approved business knowledge and supported page navigation. A new booking website, quote follow-up or a connection between job and invoicing tools may be the better starting point for your business.
- 01ANSWER
Discloses it is your AI receptionist and takes the call
Name, address, postcode, the problem, how urgent. Out of area still creates a lead for you to decide on.
- 02QUALIFY
Emergency or scheduled
Urgent requests follow your agreed hand-over route. Scheduled work is captured with the details your team needs.
- 03BOOK OR HAND OFF
Into the system you already use
Google Calendar, Jobber or Tradify where an official API exists; a structured request to the office where it does not. Nothing is invented.
- 04FOLLOW UP
Keep the next action visible
Agreed reminders, quote follow-ups, draft invoices or a daily summary of jobs needing attention.
Agree the rules before the system goes live.
We agree what each system may do, when it needs approval and how it hands over to your team. We test it against your working scenarios before launch and agree the support and review arrangements.
Quote a guaranteed price on a variable job
Included in the agreed scope and checked before go-live, with a clear route to a person when needed.
Invent availability or double-book you
Included in the agreed scope and checked before go-live, with a clear route to a person when needed.
Fail to transfer on an emergency keyword
Included in the agreed scope and checked before go-live, with a clear route to a person when needed.
Give safety advice beyond ‘turn off the water and we will call you back’
Included in the agreed scope and checked before go-live, with a clear route to a person when needed.
Miss the AI disclosure or the recording notice
Included in the agreed scope and checked before go-live, with a clear route to a person when needed.
BUILT AROUND YOUR BUSINESS
Your trade business, your scope
Tell us what is slowing you down. We will scope the useful improvement, check your existing tools and quote for implementation and the support you want afterwards.
IMPLEMENTATIONTailored quoteONGOING SUPPORTAgreed with you
- A new website or improvements to your existing one
- Enquiry capture and booking workflows
- A 24/7 front desk with phone and website tools where useful
- Quote follow-up and job administration
- Connections to supported job and accounting tools
- Staff controls, training and agreed ongoing support
NEXT STEP
Start with a free discovery chat.
In 20 minutes, talk through your business, repetitive work and current tools. We explore useful opportunities and a high-level approach, with no obligation. No paid audit is required for the first conversation.