MANAGED BUSINESS SYSTEMS

Connect the work.
Keep it working.

A tailored implementation across the parts of your business that need to work together, with a clear arrangement for monitoring, support and improvements after launch.

Start with a free 20-minute discovery chat. Your written proposal separates the project, provider running costs and optional support, with the deposit agreed before paid work begins. See scope and terms ↗

THE SHAPE OF IT

Managed systems.
Who it is for.

For a business that wants connected systems and someone responsible for their agreed upkeep. That could involve enquiries, quotes, onboarding, websites, staff tools or reporting. We choose the components around your business and define the ongoing work before you commit.

ImplementationScoped quoteimplementation priced for your scope
Ongoing supportAgreed supportbased on the service required
DeliveryAgreed timelinefrom access to your systems and approved content
Provider costsItemisedlicences and expected usage itemised separately
WHAT WE AGREE
  • A connected scopeMap the customer and staff journeys you want to improve and agree the deliverables
  • Your current systemsAssess the website and tools you already use; improve or replace them where the agreed solution requires it
  • Useful workflowsConnect records, notifications, approvals and follow-up steps where supported
  • Business-specific toolsAI assistants, staff knowledge tools and dashboards are optional components selected for the need
  • Transparent running costsIdentify licences, hosting and provider usage separately from implementation and support
  • An agreed serviceSet monitoring, support hours, response commitments, reviews and the scope of routine changes in writing
YOUR TEAM, EQUIPPED

The information they need.
In a tool they can use.

A staff knowledge assistant may be useful when approved procedures or service information are difficult to find. We agree its sources, access, limitations and training as part of your scope.

Staff knowledgeAI layer
  • Approved procedures
  • Service guidance
  • Templates
  • Escalation contacts
We connect through official interfaces. Where a system has none, a person confirms the request.
APPROVALS THAT FIT THE WORK

Automate the routine.
Keep people in control.

Some tasks can run under agreed rules. Others need a person to review or approve them. We design that distinction around the process, rather than assuming everything should be fully automatic.

  • Agree triggers, recipients and stop conditions for routine messages
  • Keep newly drafted replies or content in a review step where required
  • Define how replies, opt-outs and failed connections are handled
  • Record who owns the workflow and who deals with exceptions
Agreed controlsAI layer
  • Business rules
  • Review queue
  • Human approval
  • Delivery status
  • Stop conditions
  • Exceptions
We connect through official interfaces. Where a system has none, a person confirms the request.
Your implementationAI layer
  • Website or app
  • Customer enquiries
  • Calendar or booking tool
  • Business records
  • Approvals and notifications
  • Useful reports
We connect through official interfaces. Where a system has none, a person confirms the request.
CONNECTED WHERE IT HELPS

A system around
how your business runs.

The solution might connect your website, enquiry inbox, customer records and reporting. We assess each provider and agree what can be automated reliably, along with any steps your team still needs to handle.

YOUR WEBSITE, WHERE NEEDED

Improve the front door.
Connect what happens next.

A new website or redevelopment of an existing one can be part of the implementation. Pages, content, migration, custom code and integrations are specified in your proposal, rather than included as an automatic bundle.

  1. 01Call or web visitAny time, any device
  2. 02Answered in secondsDiscloses it is AI
  3. 03QualifiedWho, what, where, when
  4. 04Booked or capturedInto your calendar or inbox
  5. 05You are toldConfirmation + summary
Every step is logged, reviewable and reversible. A person can take over at any point.
Illustrative dashboard · sample data
EnquiriesTrackedthrough the agreed journey
Follow-upsVisiblewith an owner and next step
ApprovalsReadyfor a person to review
ExceptionsFlaggedwith the relevant context
ActivityRecordedseparate from outcomes
Running costsClearprovider costs shown separately
Illustrative dashboard using sample data—not customer results. On a real dashboard every money figure cites the assumption it uses.
WHAT YOU SEE

A clear view
of the work that matters.

We agree the reporting your team needs and where its data comes from. The examples below describe possible views; they are not customer results or a preconfigured account.

Estimate the value using your own task volumes and costs ↗

NOT INCLUDED

Clear edges.

Anything outside the scope is quoted before it starts.

UNSPECIFIED FEATURES OR INTEGRATIONSUNLIMITED CHANGESGUARANTEED SAVINGS OR SALESUNSUPPORTED PROVIDER ACCESSPROVIDER COSTS NOT AGREED IN THE PROPOSALUNSPECIFIED SUPPORT COMMITMENTS
Compare ways to work together ↗
NEXT STEP

Talk through the systems you want connected.

Book a free discovery chat ↗Ways to work together ↗Optional audit for a wider roadmap ↗